Seller Support

Accessing Your Seller Account

To view to your seller account, you’ll need go login. Once you login, you’ll see the main landing page for your seller account where you can access your store’s dashboard, orders, your addresses, account details, RMA requests, Vendors, and Support Tickets.

Addresses

When you click on Addresses, it will take you to a page where you can select to enter your billing address and shipping address. The billing address can appear on email correspondence sent to buyers, such as invoices. The shipping address is important to enter because the shipping costs for each product purchased from your store will be calculated from this address.

Once you are done entering your address information, be sure to scroll down and click the “Save address” button at the bottom of the screen.

Getting Started With Your Store

To setup your store, you’ll need go login to your seller account. From this screen, you’ll want to navigate to your dashboard by clicking on “Dashboard” on the left navigation menu or you can also click the “Go to Vendor Dashboard” button.

Then, click on “Settings” in the left navigation menu.

Settings—–>Store

Uploading Your Store banner:

Under the store tab, you will enter information that will be publicly displayed in your virtual storefront. Here, you can upload a banner for your storefront. Please note: the suggested image size is 625×300 pixels.

To select from previously uploaded store photos:

You can select the media library tab. Here, you can search your previously uploaded store photos by name and filter by date.

To upload a new photo:

Click on the “Upload Files” tab. Here, you can either drag the files onto the screen or you can click “Select Files” and choose your product cover photo. Please note: maximum upload file size is 200MB.

If you’d like to replace your store’s banner photo, just hover over the banner and click the red “X”. From there, you can follow the steps outlined above to upload a new store banner photo.

Uploading Your Profile Picture:

Click on “Upload Photo”

To select from previously uploaded store photos:

You can select the media library tab. Here, you can search your previously uploaded store photos by name and filter by date. Once you select the image you’d like to use, click on the “Select and Crop” button in the lower right.

To upload a new photo:

Click on the “Upload Files” tab. Here, you can either drag the files onto the screen or you can click “Select Files” and choose your product cover photo. Please note: maximum upload file size is 200MB.

Once you have selected which photo you’d like to be your profile photo, click “Select and Crop” in the lower right. You’ll be taken to a page where you can crop your image.

Store Name:

This will be the publicly displayed name of your store

Store Product Per Page:

In your store, this will be the number of products that are displayed per page. We recommend starting with 12.

Address:

If you want your address to be publicly displayed in your store, you can enter that here.

Phone:

If you want your phone number to be publicly displayed, you can enter your phone number here.

Email:

Check this box to have your email address publicly displayed

More Products:

By checking this box, you can enable buyers to see more of your product listings when they are on your product pages.

Terms and Conditions:

We recommending checking this box so you can communicate your store’s return policy and any other policies you’d like to communicate.

TOC Details:

Here is where you can enter the text of your return policy.

Discount:

If you would like to enable a storewide discount, you can check this box. Then, two boxes will appear. In the first box, you can enter the minimum order amount required for the buyer to qualify for a discount. Then, you can enter that discount percentage in the box below that.

Biography:

You can add videos or photos to your biography and text. To add a video or photo to your bio, just click “Add Media”. 

To select from previously uploaded store photos:

You can select the media library tab. Here, you can search your previously uploaded store photos by name and filter by date.

To upload a new photo:

Click on the “Upload Files” tab. Here, you can either drag the files onto the screen or you can click “Select Files” and choose your product cover photo. Please note: maximum upload file size is 200MB.

Then, select the “Insert in post” button in the lower right.

Biography

You can also type your personal or store bio here.

Enable Support:

We recommend leaving this box checked so that buyers can contact you regarding a specific order.

Support Button Text:

You can customize the text of the support button in your store. By default, we recommend keeping it at “Support” or “Get Support”.

Settings—–>Payments

Favorly uses Stripe as it’s payment processor. If you don’t have a Stripe account, signing up for Stripe is simple and easy. Just visit their website: www.Stripe.com

Connect your Stripe account to you store so that you can receive payments whenever you have a sale. Once your are logged into your seller account, click on “Settings” in the left navigation menu. Then, click on “Payment”.

After you have signed up for a Stripe account through their website, you will click on “Connect with Stripe”. You will be taken to a page where you can login to your Stripe account.

Be sure to click on “Update Settings” when you are finished. Your store is now setup to begin receiving Stripe payments!

Adding Products To Your Store

Once you’re logged into your seller account, click on “Products” in the left navigation menu.

You’ll be taken to a screen where all of your products are listed in a summary page. Click on “Add new product” in the upper right.

A pop-up window will come up.

Product Name: Here, you can type in the publicly displayed name for your product.

Price: This is the original price of the product

Discounted Price: If you’re currently offering a discounted price on the item, enter that discounted price here. Please note: if you leave the “Discounted Price” field blank, the regular price will display as the product’s price. You can also schedule the discounted price to begin and expire on a certain date. To do so, just click on “Schedule”. You can enter the starting and ending dates of your discounted price.

Photos: Next to the product name, you will see a box with an upload cloud icon. Below the cloud icon, you’ll see text “Upload a product cover photo”. Just click on that text. A product cover photo is the first photo that people see when they are searching for your product and land on your product page.

You’ll be taken to a page where you can select from a library of photos that you have already uploaded to your store or you can upload a new photo.

To select from previously uploaded store photos:

You can select the media library tab. Here, you can search your previously uploaded store photos by name and filter by date.

To upload a new photo:

Click on the “Upload Files” tab. Here, you can either drag the files onto the screen or you can click “Select Files” and choose your product cover photo. Please note: maximum upload file size is 200MB.

Alt Text:

After you upload your photo, in the right column, you’ll see a box for “Alt Text”. This is the SEO (search engine optimization) data that is tied to your photo. If people are searching for a certain product, it may be helpful to include descriptive Alt Text with your photo.

Title:

You may want to add a title for your photo. This may help you find the photo when searching for it in the future.

When you are done uploading your photo, click “Set Featured Image” in the lower right.

To add additional photos:

If you do not add any additional photos to your product listing, the product featured image will be the only image that displays.

In addition to your product cover photo, you also have the ability to upload more photos of your product. Buyers like to see various angles of any product. Adding more photos will increase your chances of sales.

To add more photos, below the product featured image, you will see a box with a “+” sign. Click on that sign and you can follow the steps above to add more photos.

Select Product Category:

When buyers are searching our website, they may search by category. Selecting your product category helps buyers to easily find your products based on their search criteria.

You are given pre-selected categories to choose from. If you don’t see a category that applies to your product, please contact support to see if we can add it to our list.

You can select more than one product category. Be sure to select categories that apply to your product, which will make them easily searchable.

Select Product Tags:

Here, you can enter tags that may help buyers find your product either through favorly or through a web search. You can include one word or several words per tag. You can enter as many tags as you’d like.

Description:

Add as much detail as you can about your product. Buyers want to know as much information as they can to make an informed purchasing decision. Including as much info as possible will also help decrease RMA (Return merchandise authorization) requests.

Managing Product Inventory

SKU-you can enter a custom SKU for this product, which will display on checkout and invoices

Stock Status-You can select: In Stock, Out of Stock, On Backorder

Enable Product Stock Management-Here, you can enter quantity available, get notified when you’re running low on stock, allow backorders and allow only one product to be purchased per order.

Shipping and Tax

By default, “This product requires shipping” is enabled. Here, you will enter the total weight and dimensions of the package used to ship this item. It’s very important to enter this information clearly, because shipping costs are largely based on this information. You can also select the tax status and tax class for the product.

Please note: The shipping class function is currently disabled.

Linked Products

This section is a very powerful section that we offer. On your product pages, buyers will also see a feed of suggested items. Here, you can enter the names of your other products that you might want to upsell or cross-sell on this particular product page.

Custom Attributes

If you offer custom attributes for your product (different sizes, colors, metals, etc.), you can enter those here. Once you are done entering them, be sure to select “Save attribute”.

Discount Options

You have the ability to enable a bulk discount. For example, if you want to provide a discount to buyers who purchase 1+ of this same item. You can enter the minimum quantity required to qualify and the percentage discount that would apply.

RMA Options

In this section, you have the option to override your store RMA settings for this particular product and enter various parameters surrounding the override.

Pro tip: we recommend being as transparent and specific as possible with your buyers about your store’s RMA policies.

Once you are done entering all of the information outlined in the above steps, you can click on “Create product” (if this is the only product you’d to list at the moment), “Create & add new” (if you would like to add more products during your session) or “Save Product”.

Please note: your products may require an approval process. Please allow up to 48 hours for product approval. After the product is approved, it will go live on our site!

Settings—–>Shipping

With favorly shipping, we’ve made fulfillment easy and more affordable with tools like calculated shipping and order tracking tools. We recommend sending all shipments with tracking and insurance to ensure a safe delivery and the ability to provide proof of delivery.

Accessing Your Store’s Shipping Settings

When setting up shipping for the first time in your store, you’ll need to login to your seller account.

Shipping Option #1:

You have two options for shipping: first, you can rely on the shipping carrier API, which calculates shipping costs based on the size and weight you entered in the product page, your shipping zip code and the recipient’s address. The system charges the buyer based on their calculations, that shipping fee is remitted directly to you. You ship the product.

Shipping Option #2:

You can offer local pickup (with or without a fee), free shipping (based on a certain dollar amount of spend from 0 to anything), or flat rate (flat cost for every delivery). With shipping option 2, you have the ability to restrict where you’d like to ship. Under shipping option 2, you also have the ability to add surcharges.

Shipping Option #1: Carrier Calculated Rates

Then, navigate to Dashboard ——> Settings ——> Carriers. From here, you can select which shipping carriers you’d like to enable buyers to select during checkout. Currently, we support UPS, FedEx and USPS. If you would like to request support for another shipping carrier, please contact our support team. Once an order is placed, you will receive the estimated shipping rate as part of your payment and you handle the shipping based on which carrier and service the buyer selected.

Please note: once you select these shipping carriers, their API will calculate shipping rates based on the size and weight you entered in the product page, your shipping zip code and the recipient’s address. By selecting this option, you are enabling delivery to all locations the carrier ships.

Shipping Option #2: Local Pickup, Free Shipping or Flat Rate

Once you login, you’ll want to click on “Shipping”, where you can view your store’s shipping settings. Navigate to Dashboard ——> Settings ——> Shipping.

Here, you will see a list of all the major shipping zones: United States, Canada, Mexico, and Europe. If you don’t see a shipping zone listed here that you might want to use, you can always default to the first entry, which is “Locations not covered by your other zones“. If you need a specific zone covered that’s not listed here and you anticipate needing to ship there frequently, you may reach out to support to request it be added to the list. Otherwise, you may use the “Locations not covered by your other zones” option.

Setup Shipping Methods For Your Store

In order to receive orders from different parts of the world, you’ll first need to setup what types of shipping methods you will use to ship products there. If you do not enter any shipping methods for those areas, you will not be able to receive orders from buyers in these areas.

Recommended: Setup shipping methods for all zones so that you can increase your sales potential.

Let’s say we want to enable a flat rate fee shipment to the United States from our store.

Please note: While we are using the United States example, this example can be used for any of the zones and any of the shipping methods available.

To do that, you’ll look for the line listing the “United States” zone. To the right, you’ll see “Add Shipping Method”. Click on that.

You’ll then be taken to a page where you can select all the shipping methods you’d like to use when shipping to the United States.

To add a Shipping Method for the United States, just click on the “+Add Shipping Method” button.

A dialogue box will pop up and you’ll be asked to make your selection:

Flat Rate-This is where you charge a flat rate fee for all shipping to this zone.

Local Pickup-This is where you can offer local pickup for buyers who live close by.

Free Shipping-All products ordered from your store within the selected zone (in this case, you selected the United States) will receive free shipping. You can select your own carrier and ship the product with your own funds, however you prefer.

Once you select your option, click on “Add Shipping Method”. You can add as many shipping methods for each zone as you’d like.

After all of your desired shipping methods have been entered for your zone, you can further edit these selections. Hover over the shipping method and you’ll see “edit” and “delete”. When you click on edit, you’ll be able to further edit these options by adding handling surcharges or certain parameters under which orders may qualify for this shipping method.

Enable free shipping for a certain dollar spend in your store

For example, if you’d like to offer free shipping for buyers who place at least $50 of orders in your store, you can select “edit” under the free shipping and enter the “Minimum order amount for free shipping” as $50. Be sure to select “Save Settings”

Once you have added all of your desired shipping methods for any zone, click on “Save Changes” in the lower right.

Pro tip: The more shipping methods you are able to offer buyers, that can potentially increase your sales.

Limiting Your Delivery Area Within A Zone

If you’d like to limit your delivery area within that zone, you can enable that feature in this same screen (Dashboard—-Shipping—–Add Shipping Method). In this example, we’ve selected the United States zone and we want to limit shipping Exclusively to California. While we use the United States as an example, all zones have this feature. You could select several states to which you want to limit shipping, if you’d like. If you’d like to limit delivery options even further to certain zipcodes within that state, you can even enter zipcodes separated by commas where you would like to deliver. If you leave the zipcodes blank, all orders from the selected states will be enabled to receive shipments from your store.

Please note: We don’t recommend limiting your delivery within an area because it could limit your sales opportunities.

Shipping processing time, Shipping Policy, and Refund Policy (if applicable)

Estimated delivery dates are displayed during checkout. To enable shipping processing time between when the order is placed and when you will ship the item, go to your shipping settings and click on the cog wheel at the top.

Here, you will see where you can enter your processing time, shipping policy and refund policies that are unique to your store.

Taxes

Please Note: This tool is only available to sellers who are located in the United States.

We will not be able to provide specific tax advice. It is up to each seller to research their own local laws about collecting & reporting taxes for their favorly sales. Tax regulations can vary greatly. If you’re unsure how to charge and remit taxes, we encourage you to consult an accountant or other tax professional in your area.

If you do need to charge tax, United States sellers can use the sales tax tool to collect sales taxes on their favorly store sales. 

To set taxes for each product, navigate to Dashboard → Product and go to any product edit screen.

You have to select the tax classes from the drop-down and hit Save. The taxes will be applied to the checkout page automatically.

Standard Rate-The standard tax rate will be charged

Reduced Rate-A reduced tax rate will be charged

Zero Rate-No taxes will be charged

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Settings—–>Coupon Codes:

You may offer coupon codes on favorly. Coupons can be a great way to retain your loyal customers and gain new ones.

To create a new coupon code:

To create a new coupon code, you’ll need go login to your seller account and click on “Coupons” in the left navigation menu.

From this screen, you’ll want to select “Add New Coupon” (in the upper right).

Filling out your coupon details:

Coupon Title: This is the publicly displayed name of your coupon.

Description: In this field, you can describe what the coupon is about.

Discount Type: This drop-down let’s you select between percentage discount, fixed cart discount and fixed product discount for your discount. Each of these are described in detail further below.

Amount: Add the discount amount (percentage/fixed amount) here.

Email Restrictions: Choose to limit the coupon to certain emails, if you’d like. If you insert an email, then only customers with that email would be able to use the coupon.

Usage Limit: Add the number here if you want to restrict coupon usage to a certain amount.

Expire Date: If you would like for the coupon to remain usable only up to a certain date, select the expiry date from here.

Exclude Sale Items: You can select this checkbox if you want to opt out sale items from the coupon offer.

Minimum Amount: Select the minimum amount an order should be for a customer to apply for the coupon.

Product: You can choose to apply the coupon offer to one, multiple, or all products you are selling in your favorly store.

Exclude products: You can also exclude the coupon from applying to a particular product or multiple products.

Product categories: Include one or multiple product categories in the coupon offer.

Exclude product categories: Select one or more product categories to exclude from the coupon offer.

Show on store: Select this checkbox to display the coupon code on your storefront (recommended). This is how the coupon will show in your storefront:

Percentage (%) Discount

Percentage Discount means that when a customer uses the coupon, they will get a percentage discount based on the total amount of products purchased from your store.

To use this option, select Percentage discount from the Discount Type drop-down.

This will also show when you view all your coupons together from the Vendor Dashboard as Percent under Coupon Type.

Fixed Cart Discount

With a Fixed Cart Discount coupon, that means when a customer uses the coupon, they will get a fixed amount discount (the amount is mentioned on the coupon) off their cart total. For example, if you wanted to provide $50 Off their order total, you could do a fixed cart discount. This discount will be applied to the total of all products purchased from your store.

To use this option, select Fixed cart discount from the Discount Type drop-down.

This will also show when you view all your coupons from the Vendor Dashboard as Fixed Amount under Coupon Type.

Fixed Product Discount

A Fixed Product Discount is similar to a Fixed Cart Discount; except the discount is applied to a single product. By using the product box, you can select, which product(s) you’d like the discount to apply.

To edit or delete existing coupon codes:

To edit any existing coupon codes you have running, you’ll need go login to your seller account and click on “Coupons” in the left navigation menu.

You’ll be taken to a screen where you see your list of active coupon codes. From this list, you can hover over the coupon code entry and select “edit” to make any changes to the coupon code offering or “delete” to remove the coupon code offer.