We want you to love your Threads Worldwide pieces! If you’ve fallen out of love with your purchase for any reason, let us help!
We offer free shipping on exchanges! To begin the process, please complete the returns/exchange form below. We’ll email you a return shipping label within 2 business days. Once we receive your returned product, we’ll send your new item within 10 business days.
Please mail your return directly to:
2650 W 6th Ave
Denver, CO 80204
We will refund your credit card for the product value and tax (not shipping) within 5 business days of receiving the returned product. Please note that it can take an additional 3 business days to show up in your credit card account. If you do not see the refund within 10 business days, please email us at firstname.lastname@example.org so we can look into it for you.
- 30-day Return or Exchange:
If you return an unworn item in saleable condition within 30 days of the original shipment date, we will happily offer either a refund via your original payment method an exchange for the same item (or similarly priced item) . Shipping charges on returned items are non-refundable. Item must be received in Threads Worldwide Home Office before we issue a return.
If you return an unworn item in saleable condition between 31 and 60 days of the original shipment date, we will happily offer a Threads Worldwide gift card in the amount of the original price paid. Original shipping charges on returned items are not credited and are non-refundable. Item must be received in Threads Worldwide Home Office before we issue a credit.
- 365 Day Limited Warranty for Product Defect
Within 365 days of the original shipment date, we will happily provide a replacement (of the same or similarly priced item) at no additional cost if you experience a construction flaw. Examples of flaws include:
- Non-functional or broken clasp or jump rings
- Excessive fading or discoloration (beyond normal variations where noted on product description)
- Loose stitching on totes or bags
Item must be received in Threads Worldwide Home Office before we issue a replacement. This policy only covers flaws in construction and does not include products damaged through normal wear, accident, misuse, expected tarnishing, or other factors.
Thank you again for supporting women, communities, and small businesses around the world!